Careers

CRM

• Manage and regularly update the CRM system to reflect contacts and organisation changes relating to members

• To work with the membership team to embed good practice across the organisation to ensure the CRM is up to date

• Supporting Directors and Head of Engagement (and others as required) to produce management information


Member events

• To work with the Head of Events on the preparation and execution of high quality digital and (when possible) physical events across the BPF, SPF and BPF Futures.

• Assist with the delivery of paid-for events that maximise income and BPF profile and arrange post-event reviews where required

• To work with the Head of Events to execute the marketing and sponsorship strategies in order to ensure each has the required attendance level

• To liaise with members, partners and suppliers on events, creating attendee lists, and ensuring timely briefings.

• To take responsibility for the logistics of our regional forums

• To arrange member meetings as required

• Generating some event management materials such as invitations, booklets/programmes, newsletters.


External affairs

• As part of a small external affairs and communications team, there may be other activities required by the Director of Strategy & External Affairs.

• Experience using a CRM system, ideally Dynamics 365

• The ability to work remotely/ from home

• Experience in events

• Excellent IT skills, including Microsoft Office in Word, Excel and PowerPoint.

• Attention to detail

• Ability to prioritise tasks, keep calm and maintain high standards under pressure

• Creative and innovative

• Excellent written and verbal communication skills

• Able to work collaboratively and on own initiative

• Excellent telephone manner and able to communicate effectively to a range of audiences

• Willingness to learn new skills

• Experience of working in a membership organisation

• Experience of working in a small organisation

• Office location: Central London (SW1Y). We are currently working remotely

• Excellent company pension scheme based on salary sacrifice (employee pension contribution of 5% matched by employer contribution of 15%).

• Interest free season ticket loan, private healthcare and life insurance.

• Annual leave of 25 days plus bank holidays and office closures.

• Notice period: two months.

Membership
Retention / New Member engagement

• To support the Head of Engagement in maintaining and building the BPF’s membership

• To support the development of an account management approach to our membership and roll-out within the BPF/SPF and potentially managing a portfolio of members to account manage.

• To capture and act on feedback from members including to help deliver a membership survey, analyse and act upon feedback.

• To execute any new application requests; generating invoices, monitoring payment of subscriptions and administer membership benefits/records on the CRM – answering any member enquiries, where possible.

• To regularly update the CRM system to reflect contacts and organisation changes relating to members, where notified.

• To keep the committees’ waiting list updated and monitor waiting lists.

• To produce reports on membership renewals, engagement and financial reporting for members as required.

• To liaise with other BPF colleagues as required to respond to membership requests

• Deliver ‘MyBPF’ demonstrations when requested by a member organisation and support members on any enquiries.

• To be responsible for supporting and monitoring the on-boarding of new members and


Targeting

• To assist in identifying and researching new categories and/or new organisations to recruit into membership.

• To track new member enquiries – arranging meetings where necessary.


Membership Marketing collateral and materials

• To assist with the production of new membership marketing materials and collateral.

• To ensure the appropriate content is kept up to date on the website i.e. Membership Directory, Membership content and subscription fees.


Membership renewals and subscriptions

• Support the Finance Manager to ensure that invoices are correctly issued and that any queries from members are dealt with effectively and in a timely manner.

• To assist in the follow-up of outstanding membership subscriptions.


Other responsibilities:

• Supporting Head of Engagement on ad-hoc tasks

• Head of Engagement
• Director of Strategy and External Affairs
• Head of Events
• Finance Manager

• Ability to speak with external stakeholders and promote the BPF with confidence and credibility

• Excellent organisational skills and attention to detail

• Experience in marketing and business development

• Able to work collaboratively and on own initiative

• Able to deal with a variety of different pressures and activities at the same time

• Excellent IT software skills (Outlook, Excel, PowerPoint, Word)

• Ability to analyse data and produce reports

• Excellent written communication skills

• Willingness to learn new skills

• Working in a membership organisation
• Account management
• Using a CRM system (Ideally Dynamics 365)

• Office location: Central London (SW1Y)
• Permanent: Monday to Friday 9:30 – 17:30
• Subject to two satisfactory references
• Notice period: 1 month
• 6-month probationary period
• £30,000 – £35,000 dependent on experience

• 25 days annual leave, plus bank holidays and office closures
• Excellent company pension scheme (employee pension contribution of up to 5% matched by employer contribution of up to 15%)
• Interest free season ticket loan (after probationary period)
• Private healthcare (after probationary period)
• Group life insurance from day one of employment
• Flexible working considered
• Office fruit